WOSSHOP ONLINE STORE

The general terms and conditions of the WOSS ONLİNE SHOPPING are determined by the conditions of purchase and sale of products, realized by the Company for production, internal and foreign trade of AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. ISTANBUL The general terms of businesses of the Internet Store are determined by areas that you can access by clicking on the desired area, all in accordance with the Customer Protection Law and the International Code of Electronic Commerce.

The general terms of business define the activity of the WOSS ONLİNE SHOPPING, the rights of users and the business relationship between the seller and the customer.

A WOSS ONLİNE SHOPPING is an information system designed to present and sell products to customers. It is managed by the Company for production, internal and foreign trade of AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. ISTANBUL. The user is the person who uses the specified system or customer in the WOSS ONLİNE SHOPPING.

REGISTRATION

By registering on this site, you automatically accept its terms. The form you fill in when registering, its necessary to fill out only once, because every next time it's enough to just log into your account.

As a registered member, you have the ability to sign out from our system, which means that your data will be deleted from our database.

METHOD OF PAYMENT

To all of our valued customers

You can pay for the items you would like to order through the WOSS ONLİNE SHOPPING in following ways:

  • Payment cards VISA, MASTERCARD, MAESTRO AND AMERICAN EXPRESS.

PURCHASE BY PAYMENT CARDS

You can pay for your order using the following payment cards: Visa, Visa Electron, MasterCard, Maestro, Amex and American Express. Your payment card must be approved for online (Internet) payments by the issuing bank.

When you select this payment method during the online ordering procedure, you will be transferred to the Paytr webpage, which is protected and secure for this payment method. Your payment card details will not be disclosed to our system at any point.

The following data will be requested on this webpage:

Card number, Expiration date, and CVC2/CVV2 code, all of which you can find on your payment card

When entering payment card data, the confidential information is transferred through the public network in an encrypted form using the SSL protocol and PKI system as the state of the art encryption technologies.

Data security during online shopping is guaranteed by the payment card processor Paytr ISTANBUL, wherefore the entire payment process is conducted on the Bank’s webpage.

Our system has no access to payment card details at any time.

The data entry and verification are conducted exclusively by and between the card holder/user and Paytr, and the online seller has no access to the data exchanged.

Payments may be made with cards issued by local and foreign banks.

Payments are to be made by the card holder only.

In case of any inconveniences on the Buyers’ behalf, the Buyer is held responsible for all damage (financial and law-abiding).

In case of returns or refunds concerning the goods paid for by the Buyer with a payment card, in whole or in part and regardless of the reason for the return, AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. ISTANBUL is held responsible to effect the refund exclusively through the VISA, EC/MC, and Maestro payment methods. This means that at the Seller’s request the relevant bank will conduct the refund to the bank account of the cardholder.

RIGHT OF WITHDRAWAL

PRIVACY POLICY

  1. INTRODUCTION

Nowadays business activities have a mandatory connection with the personal data processing.  

The protection of your personal data is very important for us.

AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. is obliged to protect the privacy of buyers and users of the website and guarantees that the data left here by the buyer or website user will be used, stored and processed in compliance with the intention for which they were collected and within the limits of the valid regulations.

WOSSHOP will take reasonable technical and organizational measures of precaution so as to prevent the loss, abuse or alteration of the personal data of buyers. 

The data you have entrusted us with will not be delivered to an unauthorized third persons and they will be treated in compliance with valid General Data Protection Regulation (GDPR). Authorized employees of AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. are exclusively the persons authorized to have insight in the collected data, and the persons in charge of processing with whom the relation is regulated pursuant to the General Data Protection Regulation. All employees at AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. are aware of the importance of keeping of the data confidentiality and have the liability for observance of this Privacy Policy.

Since you use our web application, we understand that you have previously read and agreed to the general conditions of use and sale and agreed to the privacy policy.

This Privacy Policy shall inform you on the type of personal data that are processed, on legal basis and purpose of the processing of personal data, rights of the personal data holder, on the persons in charge of handling and processing of personal data, time period during which Your data are kept and amendments to this Privacy Policy.

In the continuation we shall inform you on the manner we process your personal data.

  1. DATA ON THE ENTITY HANDLING THE DATA

Responsibility for personal data processing in the capacity of the entity in charge of handling the data is borne by:

Name: AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. ISTANBUL-STARI GRAD

Seat: MERKEZ MH. ŞEHİT NECMETTİN BAYHATUN CD. NO 4/A GAZİOSMANPAŞA/İSTANBUL ISTANBUL

Email: info@wosshop.com

Telephone: 02124796571

  1. LEGAL BASIS AND PURPOSE OF PROCESSING

According to the General Data Protection Regulation (GDPR) PERSONAL DATA are all data referring to a natural person whose identity is designated or may be designated; natural person whose identity may be designated is the person who may be identified directly or indirectly, especially using identifiers, such as name, ID number, data on location, network identifier or via one or several factors belonging to physical, physiological, genetic, mental, economic, cultural or social identity of this natural person.

The legal basis for processing of Your personal data may be:

  • Consent given by visitors of WOSSHOP website, which allows the collection for clearly stated purpose. The consent may be withdrawn at any point by sending an e-mail of the corresponding content to info@wosshop.com or by sending a letter to the stated address.
  • Conclusion and execution of an agreement
  • Legitimate interest of AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. – for marketing and analytical purposes. Our legitimate interest is based on your wishes so that we could adjust better our offer and eventually offer products and services which suit your needs and wishes better.
  • Legal obligation.

The legal basis is designated in compliance with provisions of General Data Protection Regulation (GDPR).

    1. REGISTRATION AND ACCOUNT SET-UP

You may use our online store as a “Registered user”.

For the registration and set up of a user profile we need the following personal data: name and surname, e-mail address, phone number, address and place of residence, postcode, sex, birthdate and password.

AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. shall process the stated data on registered user for the following purposes:

  • In order to respond to your inquiry or request and provide the best possible service,
  • In order to process Your order, for instance, in order to inform You on the status of Your order and time of delivery; in order to respond to potential requests with regards to the order, e.g. to potential questions on the product composition, etc;
  • For the purpose of the execution of our obligations from the contractual relation with You via our online store;
  • In order to enable You to submit claims and refunds in online store;
  • In order to enable You to replace the goods;
  • In order to provide You with various payment methods;
  • In order to enable You to get the refund;
  • In order to enable You to have the experience of the most effective manner of presentation of the content at the website;
  • In order to filter the content which is adjusted to Your interests, i.e. in order to offer our products which were confirmed to be preferred by similar users, i.e. users of the same sex, same age like You, all that in order to facilitate the search of our offer for You.
  • In order to solve any wishlist you may create;
  • In order to enable you to take part in competitions and similar promotions;
  • In order to prevent and/or discover misuse or fraud.

Your data may be processed also for marketing purposes based on your special consent and it is done:

  • In order to inform You on special benefits which are frequently with limited duration,
  • In order to inform You on seasonal discounts and current promotions,
  • In order to inform You on special promotions valid only for our members,
  • In order to inform You on new collections;
  • In order to send You useful information related to  WOSS ONLİNE SHOPPING
  • In order to contact You with regards to advertising and market research (sending of questionnaires, inquiries, etc.).
  • For marketing analyses which would help improvement of the sales offer.

Your WOSSHOP account is available only after the signing up to WOSSHOP web location with exact sign-in data, i.e. email address of the registration and password -therefore we ask you to keep these data and use security (complex) passwords. We recommend that in choosing the combination of signs for password you certainly combine capital and small letters, numbers and to create a password consisting of at least 6 signs. We recommend also to change the password at least once per year. WOSSHOP does not have the access to password, so the user is exclusively responsible for the protection of the password.

Every user is responsible for the correctness and accuracy of all information entered to WOSSHOP website.

The user guarantees exclusive personal management of the account or via authorized person.

AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. keeps the data until the recall or signing out of the account in compliance with the legal regulation of the Republic of Serbia. The user may at any point sign out in writing by an email sent to info@wosshop.com (the mail must be sent from the electronic address where the user signed up as registered member).

These data (except password) and history of orders at your account are available to employees at AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. and other persons if needed when it is necessary to fulfil the purposes of processing. If you are interested in who may have access to your personal data, please read the section “Personal data processors”.

    1. DELIVERY OF PRODUCTS ORDERED AT ONLINE STORE

Personal data of contact person for delivery, i.e. name and surname, address of the delivery and phone number which we obtained from you by the confirmation of the order, are shared with our logistic partners (Post export) in order to prepare products from your order and deliver them to the address according to your request. Business partners are authorized to use these data and contact you exclusively for the purpose of the delivery of individual parcels.

    1. SENDING INQUIRIES OR REQUESTS

The user of our website may ask us specific questions via contact forms which are available at our website on various locations or alternatively via email addresses. The data submitted by the user (IP address and/or mail address) in asking desired questions will be used for solving user’s questions.

Questions or requests may be asked via chat form of the email info@wosshop.com.

The stated email address is not personal, but business e-address of AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. ISTANBUL, which means that it is not related to a specific person but the data submitted in this manner may be processed by various persons, all with the aim of fast and efficient solving of the user’s question.

If you have an account at some social network, Facebook, Instagram, Google, you may ask questions or requests via these profiles. In that case WOSSHOP would collect your username at these social networks and IP address, but WOSSHOP does not have access to your accounts and passwords of these social networks, or share your personal data stored with us with the providers of these social networks.

By sending an e-message via web chat form or to email addresses stated at this website the user agrees to general conditions of the use of our online store.

Furthermore, if you do not provide us with essential data in sending an inquiry or requests which are necessary for WOSSHOP to respond to your inquiry or request, WOSSHOP might not be able to act in the manner you asked, that is, to answer to your inquiry or request.

    1. PAYMENT AT ONLINE STORE

The data from your credit and debit cards, which you enter in order to make the payment at our online store are not accepted and processed at our systems. The processing occurs at the systems and technical and under legal responsibility of our partners for online payments (Paytr), and we just get the information on the transaction status.

WOSSHOP never gets in touch with comprehensive data on your payment card.

The form for entrance of payment data is secured by SSL transport code of the greatest reliability.

Security of the data in purchase is guaranteed by our partners for online payment by having the complete payment process taking place at the pages of Paytr. Not for a moment the data on payment card are available to our system.

The refund is done exclusively via panels of Paytr.

  1. HOW YOU CAN EXERCISE YOUR RIGHTS, CONTACT FOR THE PURPOSES OF REMARK PRESENTATION, COMPLAINT SOLVING

In order to send Your complaint or remark or if you want to solve some misunderstanding, unclarity or doubt with regards to Your personal data processed by AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. please do that using the following contacts:

AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti.
ISTANBUL
e-mail:
info@wosshop.com

In order to protect you as the personal data owner, it will be needed in the corresponding manner that you identify yourself as the applicant, which will be sufficient guarantee for AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. to provide personal data to their owner.

1. THIRD PARTIES WHO HAVE INSIGHTS IN YOUr DATA

WOSSHOP uses processors for collection and processing of your personal data. All data processors engaged by WOSSHOP process only your personal data in accordance with WOSSHOP instructions and are legally bound to adhere to strict safety procedures in handling personal data.

Within legally allowed frameworks and depending on the purpose of processing, your data may be shared with the following categories of data processors:

-Delivery services, freight-forwarders, post services

-IT partners within software support and maintenance

-Software service providers in “cloud”;

-Payment and bank service providers

-AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. employees

-Advertising agency, marketing and PR agencies

- Bodies for fraud revelation and prevention

In processing of your personal data WOSSHOP may present your personal data to business partners abroad.

Data transfer via internet is naturally unsafe so WOSSHOP cannot guarantee the safety of the data sent via Internet.

  1. TIME PERIOD IN WHICH YOUR PERSONAL DATA ARE KEPT

The data you submit are kept for as long as it is needed to fulfil certain purpose for which you submitted the data or to comply with legal provisions.

All collected data with regards to the registered user account are kept until the moment of its deactivation. After you deactivate your registration (sign out your profile at webpage, sing out of the newsletter, etc.), WOSSHOP will in the following six months after deregistration keep your personal data in order to solve at this time period potential claims from the previous period.

All collected data with regards to the purchase of goods at online store are processed until the purpose of processing is accomplished, i.e. until the moment of successfully performed purchase, including the time of the submission of potential remarks, claims, return or requests referring to the purchase of the product.

Collected data with regards to the submission of inquiries or requests are kept for the period needed to please your request or inquiry.

If you gave us your explicit consent for the use of personal data for promotional purposes, we will use your data for such purpose as long as you withdraw your consent. You may withdraw your consent which you gave at any moment so that the withdrawal is effective in future.

If it is required by applicable regulations, WOSSHOP may keep your data for even longer period, pursuant to the prescribed deadline for data keeping.

Upon the expiration of the period of keeping, personal data are deleted permanently or made anonymous so that they can no longer be connected with certain individuals.

  1. MINORS

Minors below 16 years of age must not use WOSSHOP web page. AYPİMA Ayakkabı İm. Paz.ve Mat. San. Tic. Ltd. Şti. does not collect or retain information from any person below the age of 16 so therefore none part of these Internet pages is designed in the manner to attract anyone younger than 16. If parents, a cousin or legal representative of such person reveals that their child sent personal data without their consent, you may contact us via our address or via e-mail on info@wosshop.com.